What is a Post Purchase – Returning Customer Flow?
A Post Purchase – Returning Customer Flow automatically sends special messages to customers who have bought from you before when they make another purchase.
It's a personalized thank-you message that acknowledges their loyalty and makes them feel valued.
How Does It Help?
This flow helps you:
Show appreciation to customers who keep coming back
Build stronger relationships with loyal shoppers
Encourage future repeat purchases
Make customers feel special and valued
Increase customer lifetime value
How to Create a Post Purchase – Returning Customer Flow
There are two ways to get started:
1. From the Flow Home Screen
Scroll down to find the Post Purchase – Returning Customer Flow Template
Click and name your flow (e.g, Post Purchase – Returning Customer - test)
Click Continue
2. From the Create Menu
Click + Create Flow
Select Use a flow template
Click Continue
Choose Post Purchase – Returning Customer
Click Continue
Name your flow (e.g, Post Purchase – Returning Customer - test)
Click Continue
After following either of these methods, you'll be taken to the Flow Builder, where you can edit the flow's properties, adjust the wait rule, modify the Send Message node, and make any other changes as needed.
Flow Properties
Using the flow properties shown in the image below is best for a Post Purchase – Returning Customer Flow:
Customize Your Flow (Optional)
Once you create the flow, you'll see the Flow Builder screen.
To make changes, simply click on the Trigger, Wait Rule, or Send Message node to edit its settings. You can also add additional actions and rules by dragging them from the left-side panel into the Flow Builder or clicking the + button.
Note: Editing a flow creates a new version of it. Select See Version History from the three-dot icon on top to activate the correct version. Learn more about versioning here
To use it as-is:
Simply Turn On your flow, or
Schedule it to start later
Important Note:
Make sure the Compliance setting for this flow is set to "Promotional" to avoid carrier filtering and potential legal issues.
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcart.ai or via Live Chat.