What is a Post Purchase – Cross/Upsell Flow?
A Post Purchase – Cross/Upsell Flow automatically sends messages to customers after they buy something, suggesting products that pair well with their purchase or better versions of what they bought.
It's like saying "Since you bought this, you might also love these items!"
How Does It Help?
This flow helps you:
Increase the total value of each customer's purchases
Recommend products that complement what they just bought
Introduce customers to more of your product range
Boost revenue from existing customers
Enhance the overall shopping experience
How to Create a Post Purchase – Cross/Upsell Flow
There are two ways to get started:
1. From the Flow Home Screen
Scroll down to find the Post Purchase – Cross/Upsell Flow Template
Click Create
2. From the Create Menu
Click + Create Flow
Select Use a Flow Template
Choose Post Purchase – Cross/Upsell Flow
Click Create Flow
Flow Properties
The flow properties shown in the image below are recommended for a Post Purchase Cross/Upsell Flow:
Customize Your Flow (Optional)
Once you create the flow, you'll see the Flow Builder screen.
To make changes:
Click Edit Flow at the top
Customize the messages, timing, or settings as needed
Note: Editing a flow creates a new version of it. Go to "See Version History" from the three dots on top to activate the correct version.
Learn more about versioning here
To use it as-is:
Simply Turn On your flow, or
Schedule it to start later
Important Note:
Make sure the Compliance setting for this flow is set to "Promotional" to avoid carrier filtering and potential legal issues.
💡Tip:
Still have questions?
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