How to Enable/Disable a Flow
You can turn flows on or off in two places:
1. From the Flows Home Screen
Step 1: Go to the Flows section in your TxtCart dashboard.
Step 2: Find the flow you want to enable or disable in the flows list.
Step 3: Click the toggle switch in the Status column next to the flow name:
Blue (On) – Flow is active and sending messages
Gray (Off) – Flow is inactive and paused
2. From the Flow Summary Screen
Step 1: Click on a Flow name to open the Flow Home Screen.
Step 2: Use the toggle switch at the top-right corner of the screen to enable or disable the flow.
How to Edit a Flow
1. From the Flows Home Screen
Step 1: Go to the Flows section in your TxtCart dashboard.
Step 2: Click the three-dot menu (•••) next to the flow you want to edit.
Step 3: Select "Edit" from the dropdown menu.
Step 4: Click "Create Draft & Edit"
2. From the Flow Summary Screen
Step 1: Go to the Flows section in your TxtCart dashboard (Flows Home Screen).
Step 2: Click on a flow name to open the Flow Summary Screen.
Step 3: Click the blue "Edit" button in the top-right corner.
Step 4: Click "Create Draft & Edit"
Both methods will open the flow builder, where you can make changes.
What You Can Edit
Triggers – Change what customer action initiates the flow, the trigger options, and or remove trigger filters.
Messages – Change the text, add emojis, short links, discounts, update links, or personalize content.
Actions – Add or remove steps like A/B tests, waits, or decision branches.
Important: Active Flows cannot be edited. When you edit an active flow, a new version of the flow will be automatically created.
This new version must be activated for the changes to take effect.
How to Activate the New Version
Step 1: Make your edits in the flow builder and click "Save".
Step 2: Click the "Turn On" button in the top-right corner.
Step 3: Choose how to handle subscribers already in the flow:
Let subscribers currently en route complete the previous flow – They finish the old version
End the previous flow for all, including those currently en route – Everyone moves to the new version
Step 4: Click "Turn On Flow".
Until you activate the new version, the old version will continue running.
How Versioning Works?
Versioning automatically tracks every time you make changes to a flow.
How to Clone a Flow
Cloning creates an exact copy of an existing flow so you can test changes without affecting the original.
Step 1: Go to the Flows home screen
Step 2: Find the flow you want to clone in the flows list.
Step 3: Click the three-dot menu (•••) of the flow you want to clone.
Step 4: Select "Clone" from the dropdown menu.
Step 5: A duplicate flow will be created with the same name plus "Copy" (e.g., "Browse Abandonment - Copy").
The cloned flow will be a Draft by default. You can edit it and turn it on whenever you're ready to make it live.
Best Practices:
Clone before major changes – Make a copy if you want to keep the original flow intact.
Activate new versions – Remember to turn on edited flows for changes to take effect.
Review version history – Check past performance before making new changes.
Test with clones – Perfect your changes on an inactive clone before activating.
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcart.ai or via Live Chat.