What is a Post Purchase – New Customer Flow?
A Post Purchase – New Customer Flow automatically sends special messages to customers right after they make their very first purchase from your store.
It's a warm welcome that thanks them for their order and helps start a long-lasting relationship.
How Does It Help?
This flow helps you:
Make a great first impression with new customers
Thank customers for choosing your store
Introduce them to your brand and what makes you special
Encourage them to make a second purchase
Build loyalty from the very start
How to Create a Post Purchase – New Customer Flow
There are two ways to get started:
1. From the Flow Home Screen
Scroll down to find the Post Purchase – New Customer Flow Template
Click and name your flow (e.g, Post Purchase – New Customer - test)
Click Continue
2. From the Create Menu
Click + Create Flow
Select Use a flow template
Click Continue
Choose Post Purchase – New Customer
Click Continue
Name your flow (e.g, Post Purchase – New Customer - test)
Click Continue
After following either of these methods, you'll be taken to the Flow Builder, where you can edit the flow's properties, adjust the wait rule, modify the Send Message node, and make any other changes as needed.
Flow Properties
Using the flow properties shown in the image below is best for a Post Purchase – New Customer Flow:
Customize Your Flow (Optional)
Once you create the flow, you'll see the Flow Builder screen.
To make changes, simply click on the Trigger, Wait Rule, or Send Message node to edit its settings. You can also add additional actions and rules by dragging them from the left-side panel into the Flow Builder or clicking the + button.
Note: Editing a flow creates a new version of it. Select See Version History from the three-dot icon on top to activate the correct version. Learn more about versioning here
To use it as-is:
Simply Turn On your flow, or
Schedule it to start later
Important Note:
Make sure the Compliance setting for this flow is set to "Promotional" to avoid carrier filtering and potential legal issues.
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcart.ai or via Live Chat.