What is a Sunset Flow?
A Sunset Flow helps you reconnect with customers who haven't bought from your store recently. It sends them friendly reminders to encourage them to come back.
How Does It Help?
This flow helps you:
Re-engage customers who stopped shopping at your store
Clear out inactive subscribers from your list
Identify customers who are still interested in your brand
Improve your overall SMS engagement rates
Save on messaging costs by removing unresponsive contacts
How to Create a Sunset Flow
There are two ways to get started:
1. From the Flow Home Screen
Scroll down to find the Sunset Flow Template
Click and name your flow (e.g, Sunset Flow - test)
Click Continue
2. From the Create Menu
Click + Create Flow
Select Use a flow template
Click Continue
Choose Sunset Flow
Click Continue
Name your flow (e.g, Sunset Flow - test)
Click Continue
After following either of these methods, you'll be taken to the Flow Builder, where you can edit the flow's properties, adjust the wait rule, modify the Send Message node, and make any other changes as needed.
Flow Properties
Using the flow properties shown in the image below is best for a Sunset Flow:
Customize Your Flow (Optional)
Once you create the flow, you'll see the Flow Builder screen.
To make changes, simply click on the Trigger, Wait Rule, or Send Message node to edit its settings. You can also add additional actions and rules by dragging them from the left-side panel into the Flow Builder or clicking the + button.
Note: Editing a flow creates a new version. To activate the correct version, click the three dots at the top of the flow and select "See Version History". Learn more about versioning here.
To use it as-is:
Simply Turn On your flow, or
Schedule it to start later
Note: You cannot create multiple flows with the same name.
Need a similar flow? Clone your existing flow to create a copy, then rename it.
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcart.ai or via Live Chat.