What is a Session Abandonment Flow?
A Session Abandonment Flow automatically sends messages to visitors who spent time on your store but didn't add anything to their cart or make a purchase.
It's a gentle reminder to bring them back and encourage them to explore your products again.
How Does It Help?
This flow helps you:
Re-engage visitors who showed interest in your store
Capture potential customers before they forget about you
Turn casual browsers into active shoppers
Recover traffic that might be lost forever
How to Create a Session Abandonment Flow
There are two ways to get started:
1. From the Flow Home Screen
Scroll down to find the Session Abandonment Flow Template
Click and name your flow (e.g, Session Abandonment - test)
Click Continue
2. From the Create Menu
Click + Create Flow
Select Use a flow template
Click Continue
Choose Session Abandonment
Click Continue
Name your flow (e.g, Session Abandonment - test)
Click Continue
After following either of these methods, you'll be taken to the Flow Builder, where you can edit the flow's properties, adjust the wait rule, modify the Send Message node, and make any other changes as needed.
Flow Properties
Using the flow properties shown in the image below is best for a Session Abandonment Flow:
Customize Your Flow (Optional)
Once you create the flow, you'll see the Flow Builder screen.
To make changes, simply click on the Trigger, Wait Rule, or Send Message node to edit its settings. You can also add additional actions and rules by dragging them from the left-side panel into the Flow Builder or clicking the + button.
Note: Editing a flow creates a new version of it. Select See Version History from the three-dot icon at the top to activate the correct version. Learn more about versioning here
To use it as-is:
Simply Turn On your flow, or
Schedule it to start later
Important Note:
Make sure the Compliance setting for this flow is set to "Promotional" to avoid carrier filtering and potential legal issues.
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcart.ai or via Live Chat.