Browse abandonment SMS messages can only be delivered to customers who have legally consented to receive text messages from your business.
What is a Browse Abandonment Flow?
A Browse Abandonment Flow automatically sends messages to customers who looked at products in your store but didn't add them to their cart or make a purchase.
It reminds them about the products they were browsing and encourages them to come back and shop.
How Does It Help?
This flow helps you:
Re-engage shoppers who showed interest in your products
Remind customers about items they viewed
Turn browsers into buyers
Capture sales you might have otherwise lost
How to Create a Browse Abandonment Flow
There are two ways to get started:
1. From the Flow Home Screen:
Scroll down to find the Browse Abandonment Flow Template
Click and name your flow (e.g, Browse Abandonment - test)
Click Continue
2. From the Create Menu:
Click + Create Flow
Select Use a flow template
Click Continue
Choose Browse Abandonment
Click Continue
Name your flow (e.g, Browse Abandonment - test)
Click Continue
After following either of these methods, you'll be taken to the Flow Builder, where you can edit the flow's properties, adjust the wait rule, modify the Send Message node, and make any other changes as needed.
Flow Properties
For a Browse Abandonment Flow, we recommend using the properties shown in the image below:
Customize Your Flow (Optional)
Once you create the flow, you'll see the Flow Builder screen.
To make changes, simply click on the Trigger, Wait Rule, or Send Message node to edit its settings. You can also add additional actions and rules by dragging them from the left-side panel into the Flow Builder or clicking the + button.
Note: Editing a flow creates a new version of it. Select See Version History from the three-dot icon on top to activate the correct version. Learn more about versioning here
To use it as-is:
Simply Turn On your flow, or
Schedule it to start later
Important Note:
Set the compliance for this flow to "Promotional" to stay compliant with regulations and ensure carriers deliver your messages without issues.
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcart.ai or via Live Chat.