What is a Loyalty Offer Flow?
A Loyalty Offer Flow automatically sends special rewards and exclusive discounts to your most loyal customers.
It's a way to say "thank you" to customers who buy from you regularly and show them you appreciate them.
How Does It Help?
This flow helps you:
Reward and retain your best customers
Build stronger relationships with loyal shoppers
Encourage repeat purchases with exclusive offers
Show appreciation for customer loyalty
Increase customer lifetime value
How to Create a Loyalty Offer Flow
There are two ways to get started:
1. From the Flow Home Screen
Scroll down to find the Loyalty Offer Flow Template
Click and name your flow (e.g, Loyalty Offer - test)
Click Continue
2. From the Create Menu
Click + Create Flow
Select Use a flow template
Click Continue
Choose Loyalty Offer
Click Continue
Name your flow (e.g, Loyalty Offer - test)
Click Continue
After following either of these methods, you'll be taken to the Flow Builder, where you can edit the flow's properties, adjust the wait rule, modify the Send Message node, and make any other changes as needed.
Flow Properties
Using the flow properties shown in the image below is best for a Loyalty Offer Flow:
Customize Your Flow (Optional)
Once you create the flow, you'll see the Flow Builder screen.
To make changes, simply click on the Trigger, Wait Rule, or Send Message node to edit its settings. You can also add additional actions and rules by dragging them from the left-side panel into the Flow Builder or clicking the + button.
Note: Editing a flow creates a new version of it. Select See Version History from the three-dot icon on top to activate the correct version. Learn more about versioning here
To use it as-is:
Simply Turn On your flow, or
Schedule it to start later
Important Note:
Make sure the Compliance setting for this flow is set to "Promotional" to avoid carrier filtering and potential legal issues.
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcart.ai or via Live Chat.