Some of your subscribers may show a No SMS Coverage status in your Subscribers list. This article explains what that means and what to do about it.
What does "No SMS Coverage" mean?
TxtCart sends SMS using a phone number dedicated to each country or region you support (see Supported Countries). A subscriber shows No SMS Coverage when their phone number belongs to a country or region you haven't added a sending number for yet.
These subscribers:
Are kept out of your reachable subscriber counts, since no message can currently reach them.
Still appear in your Subscribers list, with a No SMS Coverage badge next to their entry.
Will start receiving messages normally as soon as you add a sending number for their country or region — no further action is needed on their record.
Finding your No-Coverage subscribers
Your Subscribers page now also shows each subscriber's real country name (not just a handful of regions), so you can see exactly where a subscriber is located.
To see only your No-Coverage subscribers:
Go to Subscribers in your TxtCart dashboard.
Open the filters panel.
Choose the Coverage filter and select No SMS Coverage.
Adding coverage for a country
If you have subscribers without coverage and want to start reaching them, follow the steps in Supported Countries to add a number for their country or region from Account Details > Account Settings > Messaging.
💡Tip
Still have questions? Please feel free to reach out to our wonderful Support team at support@txtcart.ai or via Live Chat.