At TxtCart, we strive to provide our users with the best experience possible. Whether you’re just getting started or you have specific questions about our features, we’re here to help! Below are the various ways you can access support and get the assistance you need.
Help Center
Our Help Center is your first stop for finding answers to common questions. It's packed with articles, guides, and FAQs designed to assist you with using TxtCart effectively, covering everything from account setup and feature explanations to troubleshooting tips.
To access it, scroll to the footer of any page on our website and click Help Center under the Company column. This takes you to our "How can we help?" hub, where you can choose from three options:
Live Chat — jump straight into a conversation with our team if you're ready to get started.
Help Docs — click Take me there to browse our full library of articles and guides.
Find an Expert — see how other Ecommerce brands use TxtCart and connect with the team.
1. Live Chat Support
For more immediate assistance, online chat support is available directly on our website and within your dashboard. This allows you to connect with a support representative in real time for quick questions, troubleshooting, or guidance on specific issues.
To start a chat, click Help Center, then select Let’s Chat. You can also click the chat icon in the bottom-right corner of the page to connect with our support team.
2. Help Docs
Clicking Take me there brings you to the Help Docs page, where you can search for articles directly or browse by category. A few featured articles are highlighted right away — like "Welcome to TxtCart!" and "How do I set up my checkout for SMS?" — and categories such as General Information, Getting Started, and Your Dashboard group related articles together.
3. Find an Expert (TxtCart Experts)
Clicking TxtCart Experts takes you to a page where you can connect with a vetted SMS marketing expert (powered by Storetasker) to help grow your revenue — whether that's recovering lost sales, nurturing your subscriber list, or building a custom flow. From here, you can click Get Introduced to get matched with an expert.
4. Email Support
If you prefer to reach out via email, you can contact us at support@txtcart.ai. Our dedicated support team is ready to assist you with any inquiries, concerns, or feedback you may have. When emailing, please provide as much detail as possible about your issue, so we can help you effectively and efficiently.
💡Tip:
We’re Here for You!
At TxtCart, your satisfaction is our priority. We encourage you to utilize any of these support options whenever you need assistance. Whether you’re exploring the Help Center, chatting with us online, or sending an email, we’re committed to ensuring that you have the support you need to make the most of our app.
Thank you for choosing TxtCart. We look forward to helping you!