Account Settings is where you manage settings that apply across your entire account, like your store information, phone numbers, AI Response, Attribution, and other account-wide configurations.
To access your settings, click Account Details >> Account Settings in the lower left section of your TxtCart app.
Company
Here you can configure your store name, short link subdomain, email addresses, as well as modify the initial setup that you had done during onboarding, and update your policies like Privacy Policy and Terms of Service.
Messaging
Here, you can set up your 10DLC phone number by clicking the three-dot icon and selecting Convert Type. This does cost a one-time fee of $19 USD.
To add international coverage, click Add New Country to open the Add a country modal. The modal lets you search for a country using the Search countries field, or scroll the list to select where your subscribers are located. Each country listed shows the compliance regulation it falls under, along with its monthly recurring cost. Pricing varies by country — for example, the United Kingdom is $1.20/mo, Australia is $6.50/mo, and other countries range up to $65.00/mo. Some countries also display a Ready in ~X days note when additional setup time is required before the number becomes active.
In Messaging, you’ll find Global Reach, where you can see where your customers are located and identify opportunities to expand into new markets. Dark Blue indicates where your current customers are, Light Blue shows potential customer markets where you can add countries to expand your reach, and Gray represents regions that are currently unsupported.
Turning on Smart Sending helps prevent you from messaging the same customer more than once within a specified time period, which can be set in either hours or days. AI Response Settings lets you control whether the AI should automatically respond to inbound messages by selecting Enabled or Disabled from the dropdown menu.
Attribution & Tracking
Here you can ensure your messaging stays compliant with regulations and best practices, while also configuring how purchases are attributed back to your texts.
Under Attribution Window, you can set how long after a customer interacts with an SMS they can make a purchase and still have that purchase attributed to the text:
View-Through Attribution — Applies when a customer receives a text but doesn’t click it. Purchases made within the window you set (default: 1 day) after receiving, but not clicking, an SMS message will be attributed to that flow or campaign.
Click-Through Attribution — Applies when a customer clicks a link or uses a discount code. Purchases made within the window you set (default: 7 days) after clicking an SMS link or using a discount code will be attributed to that flow or campaign.
Under Attribution Global Default, you can choose how conversions are attributed for each message source: Campaign Attribution, Transactional Flow Attribution, and Promotional Flow Attribution.
Conversion Tracking Pixel lets you track visitor behavior to support attribution and conversion tracking. When the web pixel is actively tracking behavior and conversions, you’ll see an Active status here.
Excluded Order Tags lets you exclude orders with specific Shopify tags from TxtCart attribution. This is useful for preventing subscription renewals or automated orders from inflating your reported revenue. Tag matching is case-sensitive. Remember to click Save Changes after updating any of these settings.
Compliance Hub
Here, you can review the rules that help keep your SMS program compliant and manage your privacy preferences. The Compliance Hub outlines key definitions and requirements for SMS compliance, helping ensure your messaging follows the rules and regulations governing SMS marketing, including:
Automated Protection — compliance rules are automatically enforced to help keep your messaging compliant.
Carrier Compliance — provides 24/7 compliance rules and monitoring.
Global Coverage — supports SMS regulations across multiple countries.
This page is organized into expandable sections:
Trust — review compliance rules and automated protections.
Opt-in & Consent Preferences — manage how you collect and handle subscriber consent.
Consent Type — manage the type of subscriber consent collected from each Shopify phone field.
Regional Quiet Hours — messages captured during a region’s local quiet hours are automatically held and sent during the next compliant window. These windows are enforced by the platform and cannot be changed.
Remove a Subscriber — opt a shopper out of all SMS messages using their phone number. This action is one-way and cannot be undone here.
Privacy — manage your privacy-related settings.
Remember to click Save Changes after updating any of these settings.
Billing
Here, you can manage your TxtCart plan, rates, payment method, and available add-ons.
The Current Plan panel shows your plan name and monthly cost (for example, Pro at $399.00/month), along with your SMS Rate, MMS Rate, and AI Resolution Rate. From here, you can View Invoices, Switch Plan, or Cancel Plan. You can also switch to annual billing to save on your subscription.
Your Payment Method shows that billing and payments are processed directly through Shopify, while Current Usage displays your total activity for the current billing period.
Under Add-Ons, you can view optional upgrades available for your account, such as Priority, Compliance Pro, P2P Cart Recovery, Dedicated Short Code, and Managed, along with their respective pricing. Click See Benefits to learn more about an add-on, or Book A Call Now to speak with the team about adding one to your account.
More information on this here.
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcart.ai or via Live Chat.