Overview
TxtCart's AI Agent is designed to engage your customers, answer their questions, and drive conversions, all without you having to think about it.
The AI Agent automatically responds to customer messages, but you can turn it off anytime, either across your entire account or just for a specific flow.
You have two ways to disable AI responses:
Account level: turns off AI everywhere, for all flows and conversations
Flow level: turns off AI for one specific flow only
Why Disable your AI Agent?
TxtCart's AI Agent is enabled by default, but you can turn it off at any point. There are a few reasons why you might want to do this:
You prefer human agents to handle customer replies.
You want full control over every response sent to customers.
You only need one-way messaging with no inbound replies.
You use static, keyword-based auto-replies instead.
You want to avoid AI Resolution charges.
How to Disable AI at the Account Level
Use this if you want to stop AI responses across your entire TxtCart account, including all flows and campaigns.
Go to your TxtCart Dashboard
Click Account Details from the left-hand menu
Open Account Settings
Click on the Messaging tab
Scroll down to AI Response Settings
Choose Disabled from the drop-down
Hit Save Settings at the top of the page
This will disable AI responses across all flows and conversations on your account.
How to Disable AI at the Flow Level
Use this if you only want to turn off AI for a specific flow.
Go to the Flows home screen
Select the flow you want to update
Click Edit Flow
Hit Configure Agent at the top of the editor
Select Set AI Response
Choose Disable from the dropdown
Save your changes
If you disable AI at the account level, it will override any flow-level AI settings. Make sure you're choosing the right level before saving.
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcart.ai or via Live Chat.