What are Custom Flows?
Custom Flows let you create your own automated text message sequences tailored to your business needs.
Unlike templates, you start with a blank canvas and build exactly what you want.
Why Use Custom Flows?
Custom Flows give you complete control to:
Send messages based on specific customer actions
Create unique flows that fit your brand
Build workflows that templates don't cover
Perfect for businesses with specific needs or creative ideas!
Advanced Custom Flows: Infinite Possibilities
With Advanced Custom Flows, you can create complex flows that do almost anything.
You can:
Add advanced flow logic
Branch flows based on customer responses
Combine actions in endless ways
Create sophisticated follow-up sequences
With Custom Flows, the possibilities are endless!
AI Responses in Custom Flows
When AI Responses are enabled, TxtCart's AI Agent automatically replies to incoming customer messages within your flow; no manual effort needed.
You have full control over how the AI behaves. You can customize what it says to match your brand's tone, products, and goals.
Enabling or Disabling AI Responses
You can control AI Responses at two levels:
Account level — turns AI on or off across all your flows at once
Flow level — turns AI on or off for one specific flow, without affecting the rest
Flow-level settings give you the most flexibility. You can run AI on some flows and turn it off on others depending on your needs.
Ready to Build?
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcart.ai or via Live Chat.