AI Agent
TxtCart AI Agent's features and configuration
By Roohul and 1 other2 authors20 articles
TxtCart AI Agent: Your Always-On SMS Sales & Support TeammateLearn how TxtCart's AI Agent handles customer conversations automatically, 24/7.
Setting Up Your AI Agent: Configuration, Knowledge Base, Skills, and TestingConfigure your AI Agent, build its Knowledge Base, enable Skills, and test it before going live
Understanding AI Resolution Billing and Charges in TxtCart's AI AgentLearn how AI Agent resolutions are tracked, billed, and charged in TxtCart.
Customizing Your AI Agent's Personality for Brand RepresentationLearn how to shape your AI Agent's tone and personality to match your brand
Customizing Your AI Agent: Brand Phrases, Sign-Offs, and Emoji SettingsControl how your AI Agent sounds with custom phrases, sign-offs, and emoji preferences
Managing Knowledge Sources for Your AI Agent: Types, Addition, and TipsLearn the types of knowledge sources you can add to your AI Agent and how to manage them effectively
Creating and Managing Verified Answers for AI AgentsSet up Verified Answers to make sure your AI Agent responds to key questions exactly the way you want
Using Facts to Maintain AI Accuracy in Knowledge ManagementAdd Facts to keep your AI Agent accurate with details your other knowledge sources don't cover.
Establishing Behavioral Rules for AI Agents: Guidelines and CategoriesDefine rules and guidelines to control how your AI Agent behaves in different situations.
Best Practices for Building and Maintaining a Knowledge BaseTips and best practices for building a Knowledge Base that keeps your AI Agent accurate and effective
AI Skills for Customer Support: Order Tracking, Product Search, Inventory Check, and MoreExplore the built-in Skills your AI Agent can use to look up orders, search products, check inventory, and more.
Configuring Upsell & Cross-Sell Recommendations with AI Agent BundlesSet up product bundles to let your AI Agent recommend relevant upsells and cross-sells during customer conversations.
Testing Your AI Agent in the Playground: A Guide to Effective Conversations and FeedbackUse the Playground to test your AI Agent's responses and fine-tune its behavior before going live.
Understanding AI Conversations: Indicators, Resolutions, and Taking Over in Your InboxLearn how AI-handled conversations are marked, resolved, and how to take over when your team needs to step in.
Understanding AI Escalation: Reasons and Processes for Human InterventionLearn why and how your AI Agent escalates conversations to your team for human intervention
Controlling AI Agent Responses: Global and Per-Flow Settings ExplainedLearn how to control your AI Agent's responses globally or fine-tune them for individual Flows
Improving Your AI Agent's Performance: Monitoring, Adjusting, and Optimizing ConversationsTrack, adjust, and optimize your AI Agent's conversations to improve performance over time.
Troubleshooting Common Issues with AI Responses and GuidelinesFix common issues with your AI Agent's responses and fine-tune its guidelines for better results.
How the AI Agent Handles Discounts in Conversations and FlowsLearn how your AI Agent applies and communicates discounts during customer conversations and Flows.
How to Turn Off AI Agent ResponsesHow to Disable AI Responses