AI Agent
TxtCart AI Agent's features and configuration
By Roohul and 1 other2 authors21 articles
- TxtCart AI Agent: Your Always-On SMS Sales & Support TeammateLearn how TxtCart's AI Agent handles customer conversations automatically, 24/7.
- Setting Up Your AI Agent: Configuration, Knowledge Base, Skills, and TestingConfigure your AI Agent, build its Knowledge Base, enable Skills, and test it before going live
- Understanding AI Resolution Billing and Charges in TxtCart's AI AgentLearn how AI Agent resolutions are tracked, billed, and charged in TxtCart.
- Customizing Your AI Agent's Personality for Brand RepresentationLearn how to shape your AI Agent's tone and personality to match your brand
- Customizing Your AI Agent: Brand Phrases, Sign-Offs, and Emoji SettingsControl how your AI Agent sounds with custom phrases, sign-offs, and emoji preferences
- Managing Knowledge Sources for Your AI Agent: Types, Addition, and TipsLearn the types of knowledge sources you can add to your AI Agent and how to manage them effectively
- Creating and Managing Verified Answers for AI AgentsSet up Verified Answers to make sure your AI Agent responds to key questions exactly the way you want
- Using Facts to Maintain AI Accuracy in Knowledge ManagementAdd Facts to keep your AI Agent accurate with details your other knowledge sources don't cover.
- Establishing Behavioral Rules for AI Agents: Guidelines and CategoriesDefine rules and guidelines to control how your AI Agent behaves in different situations.
- Best Practices for Building and Maintaining a Knowledge BaseTips and best practices for building a Knowledge Base that keeps your AI Agent accurate and effective
- AI Skills for Customer Support: Order Tracking, Product Search, Inventory Check, and MoreExplore the built-in Skills your AI Agent can use to look up orders, search products, check inventory, and more.
- Configuring Upsell & Cross-Sell Recommendations with AI Agent BundlesSet up product bundles to let your AI Agent recommend relevant upsells and cross-sells during customer conversations.
- Testing Your AI Agent in the Playground: A Guide to Effective Conversations and FeedbackUse the Playground to test your AI Agent's responses and fine-tune its behavior before going live.
- Understanding AI Conversations: Indicators, Resolutions, and Taking Over in Your InboxLearn how AI-handled conversations are marked, resolved, and how to take over when your team needs to step in.
- Understanding AI Escalation: Reasons and Processes for Human InterventionLearn why and how your AI Agent escalates conversations to your team for human intervention
- Controlling AI Agent Responses: Global and Per-Flow Settings ExplainedLearn how to control your AI Agent's responses globally or fine-tune them for individual Flows
- Improving Your AI Agent's Performance: Monitoring, Adjusting, and Optimizing ConversationsTrack, adjust, and optimize your AI Agent's conversations to improve performance over time.
- Troubleshooting Common Issues with AI Responses and GuidelinesFix common issues with your AI Agent's responses and fine-tune its guidelines for better results.
- How the AI Agent Handles Discounts in Conversations and FlowsLearn how your AI Agent applies and communicates discounts during customer conversations and Flows.
- How to Turn Off AI Agent ResponsesHow to Disable AI Responses
- Navigating Your AI Agent's TabsConfigure and customize TxtCart's built-in AI to handle customer conversations, answer questions, and drive sales over SMS automatically.