What is Add to Flow?
Add to Flow is an action that lets you send a subscriber to a different active Flow.
Think of it like passing a customer from one conversation to another, helping you create connected experiences.
When to Use Add to Flow
Here are common ways to use this action:
1. Move customers to follow-up sequences
After they make a purchase, add them to a thank-you or review request Flow
2. Add VIP customers to special Flows
Send high-value customers to exclusive promotion Flows
3. Re-engage customers
Move inactive customers to a win-back flow with special offers
How to Add the "Add to Flow" Action
Step 1: Open your Flow Builder
Step 2: In the left sidebar under ACTIONS, find Add to flow
Step 3: Drag it into your flow, or click the (+) sign between steps and select Add to flow. This opens the Add to flow panel on the right.
Step 4: Under Select flow, click the Choose a flow dropdown and select which flow you want to add subscribers to.
Step 5: Click Save.
If you need to remove the step instead, click Delete at the bottom of the panel.
How It Works
When a subscriber reaches the "Add to Flow" action in your Flow:
They are automatically added to the new Flow you selected
They start at the beginning of that new Flow
They can be in multiple Flows at the same time
Important:
You can only add subscribers to one Flow at a time with each Add to Flow action. If you need to add them to multiple Flows, use multiple Add to Flow actions.
Subscribers must reach the "Add to Flow" action for it to work – if they exit the Flow earlier, they won't be added
Make sure the Flow you're adding people to is active.
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcart.ai or via Live Chat.