What is a Cancellation Trigger?
A Cancellation Trigger is a rule that prevents a subscriber from entering a flow if a specific condition or set of conditions is met.
Why Does It Matter?
Without it, subscribers who shouldn't enter a flow could accidentally receive a message.
For example, imagine a customer already bought something, but is still getting "Don't forget your cart!" texts. That'd be awkward, and annoying!
All Available Cancellation Triggers
Trigger | Description |
Added from Flow | They're added to this flow via another flow's Add to Flow step |
Attempted Delivery | A delivery attempt was made for their order |
Checkout Started | They began the checkout process |
Fulfillment Created | Their order fulfillment was created |
Link Clicked | They clicked a link in your message |
Order Delivered | Their order was successfully delivered |
Order In Transit | Their order is on the way |
Order Out for Delivery | Their order is out for delivery |
Order Placed | They completed a purchase |
Order Ready for Pickup | Their order is ready to collect |
Product Added to Cart | They added a product to their cart |
Subscriber Replied | They replied to your text |
Viewed Product | They viewed a product page |
Visited Store | They visited your website |
How to Add a Cancellation Trigger
Step 1: Go inside your Flow Builder in TxtCart
Step 2: Click the trigger step at the top of your flow to open the Flow Properties panel, and scroll down to the Cancellation Trigger section
Step 3: Click "Add a cancellation trigger" to open the list of available triggers
Step 4: Choose the trigger that should stop the flow (e.g. Fulfillment Created)
Step 5: Repeat to add more triggers if needed, you can add multiple!
Step 6: Save your flow
Best Practice Example:
Running an Abandoned Cart Flow? Consider adding "Fulfillment Created" as a Cancellation Trigger.
This way, once a customer's order starts being fulfilled, they'll automatically stop receiving cart reminder texts. No awkward messages. No confusion.
Pro Tip: You can stack multiple Cancellation Triggers on one flow! For example, stop the flow if a subscriber order is fulfilled OR if they reply to your message.
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcart.ai or via Live Chat.