Flows can have different statuses that tell you whether they're active, inactive, or removed from your main dashboard.
Knowing these statuses helps you manage your automations effectively. Flows have two main statuses that tell you whether they're running or paused.
Active – The flow is turned on and is currently sending messages to subscribers who meet the trigger and flow conditions.
Inactive – The flow is turned off and won't send any messages until you enable it again.
Enabling or Disabling a Flow
You can turn flows on or off in two places:
1. From the Flows Home Screen
Step 1: Go to the Flows section in your TxtCart dashboard.
Step 2: Find the flow you want to enable or disable in the flows list.
Step 3: Click the toggle switch in the Status column next to the flow name:
Blue (On) – Flow is active and sending messages
Gray (Off) – Flow is inactive and paused
2. From the Flow Summary Screen
Step 1: Click on a flow name to open the Flow Summary Screen.
Step 2: Use the toggle switch at the top of the screen to enable or disable the flow.
The change takes effect immediately in both cases.
Note: When turning a flow on or off, you may see the following options:
1. Let subscribers currently en route complete the flow
When turning a flow on: Subscribers who are already in the previous version of the flow will be allowed to complete it before the new version takes effect.
When turning a flow off: Subscribers who are already in the flow will be allowed to complete it before the flow is fully deactivated.
2. End the flow for everyone, including those currently en route
When turning a flow on: The new version of the flow will take effect immediately for everyone, including subscribers who are already in the previous version.
When turning a flow off: The flow will stop immediately for everyone, including subscribers who are already in the flow.
Flow Actions Menu
The three-dotted option menu (•••) gives you different options depending on whether your Flow is active or inactive.
For Active Flows
Step 1: Click the three-dotted option menu (•••) next to an active flow.
Step 2: You'll see these options:
View – Opens the Flow Summary Screen to see performance details.
Edit – Opens the flow builder to modify messages and settings.
Clone – Creates a duplicate copy of the flow.
For Inactive Flows
Step 1: Click the three-dot option menu (•••) next to an inactive flow.
Step 2: You'll see these additional options:
View – Opens the Flow Summary Screen to see performance details.
Edit – Opens the flow builder to modify messages and settings.
Clone – Creates a duplicate copy of the flow.
Archive – Moves the flow to your archived flows list.
Delete – Deletes the flow permanently. Only available for a draft version that has never been turned on.
Important:
Active Flows Cannot be Archived. You must first disable a flow (turn the toggle off) before you can archive it.
Once you archive or delete a flow, it cannot be recovered. All performance data, messages, and settings will be lost.
A flow that has ever been active cannot be deleted, even if its current version is a draft that was never itself turned on. If any earlier version of the flow sent messages, TxtCart shows "Flows that have been active cannot be deleted. Archive the flow instead." Delete is only available for a flow (including a clone) with no activity history at all; use Archive for anything that has run before.
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcart.ai or via Live Chat.