You can turn flows on or off in two places:
1. From the Flows Home Screen
Step 1: Go to the Flows section in your TxtCart dashboard.
Step 2: Find the flow you want to enable or disable in the flows list.
Step 3: Click the toggle switch in the Status column next to the flow name:
Blue (On) – Flow is active and sending messages
Gray (Off) – Flow is inactive and paused
2. From the Flow Summary Screen
Step 1: Click on a Flow name to open the Flow Summary Screen.
Step 2: Use the "Turn On" / "Turn Off" button at the top-right corner of the screen to enable or disable the flow.
How to Edit a Flow
1. From the Flows Home Screen
Step 1: Go to the Flows section in your TxtCart dashboard.
Step 2: Click the three-dot menu (•••) next to the flow you want to edit.
Step 3: Select "Edit" from the dropdown menu.
Step 4: Click "Create Draft & Edit"
2. From the Flow Summary Screen
Step 1: Go to the Flows section in your TxtCart dashboard (Flows Home Screen).
Step 2: Click on a flow name to open the Flow Summary Screen.
Step 3: Click the blue "Edit" button in the top-right corner.
Step 4: Click "Create Draft & Edit"
Both methods will open the flow builder, where you can make changes.
What You Can Edit
Triggers – Change what customer action initiates the flow, the trigger options, and or remove trigger filters.
Messages – Change the text, add emojis, short links, discounts, update links, or personalize content.
Actions – Add or remove steps like A/B tests, waits, or decision branches.
Important: Active Flows cannot be edited. When you edit an active flow, a new version of the flow will be automatically created.
This new version must be activated for the changes to take effect.
How to Activate the New Version
Step 1: Make your edits in the flow builder and click "Save".
Step 2: Click the "Turn On" button in the top-right corner.
Step 3: Choose how to handle subscribers already in the flow:
Let subscribers currently en route complete the previous flow – They finish the old version
End the previous flow for all, including those currently en route – Everyone moves to the new version
Step 4: Click "Turn On Flow".
Until you activate the new version, the old version will continue running.
How Versioning Works?
Versioning automatically tracks every time you make changes to a flow.
How to View Version History
Step 1: Open the flow's Summary screen.
Step 2: Click the three-dot menu (•••) in the top-right corner.
Step 3: Select "See Version History".
How to Delete a Single Draft Version
If a flow has picked up extra draft versions you no longer need, you can delete one without touching the rest of the flow's history.
Step 1: Open the flow's Summary screen and select "See Version History" from the three-dot menu (•••), as above.
Step 2: Find the draft version you want to remove. Each draft version card shows a Delete icon.
Step 3: Click Delete and confirm "Delete this draft version?"
Good to know:
Only draft versions can be deleted this way – a version that is currently Active or has sent messages cannot be removed, only archived at the flow level.
You can't delete a flow's only remaining version. If a draft is the single version left, the Delete icon won't be shown.
If the draft has a scheduled activation pending, cancel that scheduled activation first; TxtCart will ask you to do this before it lets you delete the draft.
If the draft you deleted was the version currently open in the builder, you're taken back to the flow's Active version (or its newest remaining version if none is Active).
How to Clone a Flow
Cloning creates an exact copy of an existing flow so you can test changes without affecting the original.
Step 1: Go to the Flows home screen
Step 2: Find the flow you want to clone in the flows list.
Step 3: Click the three-dot menu (•••) of the flow you want to clone.
Step 4: Select "Clone" from the dropdown menu.
Step 5: A duplicate flow will be created with the same name plus "Copy" (e.g., "Browse Abandonment - Copy").
The cloned flow will be a Draft by default. You can edit it and turn it on whenever you're ready to make it live.
Best Practices:
Clone before major changes – Make a copy if you want to keep the original flow intact.
Activate new versions – Remember to turn on edited flows for changes to take effect.
Review version history – Check past performance before making new changes.
Test with clones – Perfect your changes on an inactive clone before activating.
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcart.ai or via Live Chat.